Capacity
Capacity is a support automation platform that uses AI to handle customer service tasks like chat, SMS, and email for nearly 20,000 companies. The company has raised $419M and employs 704 people.
The growth story
Capacity grew from 82 to 704 employees between 2021 and 2026, raising $419M along the way, most recently a Series E in March 2026.
About
Capacity sells software that automates customer support tasks across multiple channels, including chat, SMS, and email. Its AI tools aim to reduce support costs and improve efficiency for businesses.
The company has grown to 704 employees and raised $419M in funding, most recently in a Series E round in 2026. Its platform serves nearly 20,000 companies globally.
Founders and leadership
Engineering is the largest function at Capacity, with 42 employees. The company is led by a team that includes founder David Karandish and investors like Greenoaks and Chicago Atlantic Group.
The Capacity org chart
David Karandish (Founder and CEO) leads 56 mapped leaders with 6 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 71 (+20% YoY), Sales 40 (+29% YoY), Operations 31 (+29% YoY), Information Technology 30 (+11% YoY), Business Development 20 (+11% YoY), Customer Success and Support 15 (+25% YoY).
Talent flow
Capacity recruits heavily from its own acquired companies, including Creovai, SmartAction, and Textel. Employees often move to large tech firms like Microsoft, MongoDB, and NVIDIA.
Most common previous employers of Capacity staff: Creovai by Capacity (15), SmartAction by Capacity (11), Textel by Capacity (11), Lucy® AI by Capacity (9), YouCanBookMe by Capacity (9), Awaken Intelligence, a Capacity company (8). Former Capacity employees most often moved to MongoDB (2), Microsoft (2), NVIDIA (2), Ascension (2), Bank of America (2), Nasuni (2).
Alumni worth knowing
The Capacity mafia
Capacity alumni have founded six companies, including Material Drop, Caeli, and Firehose. These startups range from 1 to 10 employees.
6JJ Cramer, was Strategic Account Director until 2023Fang Cheng, was SVP & GM of Retail CX Automation until 2025Ben Kraus, was VP of Sales until 2022Geouffrey Erasmus, was Advisor until 2025Hiring now
Web traffic
Traffic mix: 71% direct, 10% search, 2% social, 5% paid.
What this company is made of
Most common skills at Capacity: Leadership (91), Management (82), Customer Service (76), Communication (68), Project Management (68), Microsoft Office (67), Sales (59), SQL (50).
Where the team actually sits
Capacity people are concentrated in Missouri, United States (40), Greater St. Louis (19), England, United Kingdom (17), Minnesota, United States (11).
Search footprint
Capacity attracts about 17,760 organic search visits a month, traffic worth roughly $192K a month if bought through ads. It gained 2,570 ranking keywords and lost 3,190 in the last period.
What employees say
- Compensation
- 3.80 / 5
- Career opportunities
- 4.00 / 5
- Senior management
- 4.00 / 5
- Work-life balance
- 4.30 / 5
Frequently asked
Capacity has 704 employees as of September 2026.
Capacity has raised $419M in total, most recently a Series E round in March 2026.
Capacity was founded in 2017 by David Karandish, Scott Litman, Chris Sims.
David Karandish (Founder and CEO) sits at the top of Capacity's reporting structure, with 6 direct reports.
The most common previous employers of current Capacity staff are Creovai by Capacity (15 people), SmartAction by Capacity (11 people), Textel by Capacity (11 people).
Former Capacity employees most often move to MongoDB (2), Microsoft (2), NVIDIA (2).
At least 6 companies have a founder who previously worked at Capacity, including Material Drop, Caeli, Firehose.
Capacity attracts about 17,760 organic search visits a month, worth roughly $192K a month in equivalent ad spend.
The most common skills among Capacity staff are Leadership, Management, Customer Service, Communication, Project Management.
Capacity staff are concentrated in Missouri, United States (40), Greater St. Louis (19), England, United Kingdom (17).
Capacity has about 71 people in Engineering, up 20% over the past year, as of September 2026.
Capacity has about 40 people in Sales, up 29% over the past year, as of September 2026.
Computed from 202 current and 206 former Capacity profiles, as of September 2026. Source: Crustdata.
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