Dixa
Dixa sells AI-powered customer service software for ecommerce, with 150 employees. Its AI agent handles refunds and order updates autonomously before passing complex cases to human agents.
The growth story
Dixa grew from 242 to 150 employees between 2021 and 2026, raising $158M along the way, most recently a Series C in July 2021.
About
Dixa provides customer service software that uses AI to automate routine ecommerce tasks like refunds and order status updates, then hands off to human agents with full context. Its system centralizes customer interactions across channels in one interface for support teams.
The company has raised $158M, including a Series C in 2021 led by General Atlantic. It was named a Digital-First Specialist by Gartner.
Founders and leadership
Engineering is the largest function with 27 employees. The company has a median tenure of 2 years.
The Dixa org chart
Christian Lohmann (CEO) leads 46 mapped leaders with 3 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 34 (-3% YoY), Business Development 14 (0% YoY), Sales 12 (-45% YoY), Consulting 11 (+57% YoY), Customer Success and Support 10 (-17% YoY), Operations 10 (+11% YoY).
Talent flow
Employees frequently come from Danske Bank and Tradeshift. Alumni often move to Novo Nordisk and Zendesk.
Most common previous employers of Dixa staff: Danske Bank (6), Cirque A/S (3), DR - Danmarks Radio (3), Tradeshift (3), ChurchDesk (3), TDC Erhverv (2). Former Dixa employees most often moved to Novo Nordisk (4), Zendesk (3), HubSpot (3), Navan (2), Humani (2), Redpin (2).
Alumni worth knowing
The Dixa mafia
Former employees have founded companies including Logos Payment Solutions (121 staff) and Resilient People (63 staff).
19Casper Bøyesen-Laugen, was Chief Commercial Officer until 2023Riccardo Adragna, was VP Commercial Excellence until 2023Liam Waite, was VP People, Talent & Operations until 2024Troels Kristian Kruckow, was Advisor and Investor until 2017Ghazaleh Mobkie, was Vice President of Customer Success until 2020
Erik Pfannmöller, was Strategic Advisor until 2023
Paulina V., was Senior Director - Head of Sales DACH until 2023
Emil Dalgård, was Project Manager, Strategy until 2021
Morgan Ruzowitzky, was Sales Executive (UK) until 2019
James Marlow, was VP & GM of UK & Ireland until 2021
Daniel Stub Jørgensen, was Head Of Technical Support until 2022
Steve Taylor, was Senior Director, Revenue Operations until 2022
Anthony Ruffner, was Account Executive - Mid Market + Enterprise Sales until 2024
Peter Andreas Tøfting Larsen, was Vice President until 2017
Maryam ., was Assistant Accountant until 2024
Thandive "Thandie" Lopes Sila, was Senior Revenue & Billing Manager until 2026
Iev Strygul, was Senior Software Engineer until 2023Web traffic
Traffic mix: 79% direct, 4% search, 7% social, 0% paid.
What this company is made of
Most common skills at Dixa: Project Management (32), Customer Service (32), Communication (29), Management (28), Strategy (26), Teamwork (25), Leadership (24), Microsoft Office (24).
Where the team actually sits
Dixa people are concentrated in Capital Region of Denmark, Denmark (41), London Area, United Kingdom (5), United Kingdom (5), Denmark (3).
Search footprint
Dixa attracts about 757 organic search visits a month, traffic worth roughly $11K a month if bought through ads. It gained 186 ranking keywords and lost 158 in the last period.
What employees say
- Compensation
- 3.70 / 5
- Career opportunities
- 3.20 / 5
- Senior management
- 3.00 / 5
- Work-life balance
- 4.00 / 5
Frequently asked
Dixa has 150 employees as of September 2026.
Dixa has raised $158M in total, most recently a Series C round in July 2021.
Dixa was founded in 2015 by Mads Fosselius, Jakob Nederby Nielsen, Krisztian Tabori.
Christian Lohmann (CEO) sits at the top of Dixa's reporting structure, with 3 direct reports.
The most common previous employers of current Dixa staff are Danske Bank (6 people), Cirque A/S (3 people), DR - Danmarks Radio (3 people).
Former Dixa employees most often move to Novo Nordisk (4), Zendesk (3), HubSpot (3).
At least 18 companies have a founder who previously worked at Dixa, including Logos Payment Solutions, Resilient People, Humani.
Dixa attracts about 757 organic search visits a month, worth roughly $11K a month in equivalent ad spend.
The most common skills among Dixa staff are Project Management, Customer Service, Communication, Management, Strategy.
Dixa staff are concentrated in Capital Region of Denmark, Denmark (41), London Area, United Kingdom (5), United Kingdom (5).
Dixa has about 34 people in Engineering, down 3% over the past year, as of September 2026.
Dixa has about 14 people in Business Development, up 0% over the past year, as of September 2026.
Computed from 84 current and 273 former Dixa profiles, as of September 2026. Source: Crustdata.
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