evaluagent®
Evaluagent provides quality assurance software for contact centers, analyzing both human and AI interactions. The company raised $21 million in a Series A round in June 2023 and employs 52 people.
The growth story
evaluagent® grew from 22 to 52 employees between 2021 and 2026, raising $21M along the way, most recently a Series A in June 2023.
About
Evaluagent sells software that automatically scores and analyzes 100% of customer interactions in contact centers, including those handled by AI agents. Its tools identify patterns, root causes, and predictive signals to help businesses improve operations and customer experience.
The company, founded in 2012, secured $21 million in Series A funding in mid-2023. Its investor group includes Northern Stars, Northstar Ventures, and PeakSpan Capital. With 52 employees, Evaluagent has built a team focused on engineering, which is its largest function.
Founders and leadership
Engineering is Evaluagent's largest department, with 10 employees. The company has a median tenure of 3 years, suggesting stable leadership and team retention.
The evaluagent® org chart
Jaime Scott (Founder & CEO) leads 26 mapped leaders with 4 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 12 (-25% YoY), Business Development 8 (-11% YoY), Sales 7 (-30% YoY), Customer Success and Support 6 (+50% YoY), Operations 6 (+50% YoY), Product Management 3 (+50% YoY).
Talent flow
Evaluagent recruits from companies like Vertex Data Science, Five9, and Reward Gateway. Alumni often move to roles at Expereo, NTT DATA, and Funding Circle UK.
Most common previous employers of evaluagent® staff: Vertex Data Science (3), Five9 (3), Reward Gateway (2), Business (2), GroupBy (1), ReviewTrackers (1). Former evaluagent® employees most often moved to Expereo (2), NTT DATA (2), Funding Circle UK (2), Aveni (2), Crescendo (2), Phrase (1).
Alumni worth knowing
The evaluagent® mafia
Three alumni-founded companies include Agentic Consulting, MarketingKIK, and LangWidgets.com, with Agentic Consulting growing to 7 employees.
3Keir Woolhouse, was Management Consultant until 2019Slavica J.Dummer, was Head Of Marketing until 2022Web traffic
Traffic mix: 0% direct, 0% search, 0% social, 0% paid.
What this company is made of
Most common skills at evaluagent®: Team Leadership (20), Management (19), Leadership (17), Project Management (17), Team Management (16), Customer Relationship Management (CRM) (16), Business Development (15), Sales (15).
Where the team actually sits
evaluagent® people are concentrated in England, United Kingdom (22), United Kingdom (5), Scotland, United Kingdom (5), California, United States (1).
Search footprint
evaluagent® attracts about 116 organic search visits a month, traffic worth roughly $19K a month if bought through ads. It gained 213 ranking keywords and lost 294 in the last period.
Frequently asked
evaluagent® has 52 employees as of September 2026.
evaluagent® has raised $21M in total, most recently a Series A round in June 2023.
evaluagent® was founded in 2012 by Jaime Scott, Michelle Dinsmore, Alex Richards.
Jaime Scott (Founder & CEO) sits at the top of evaluagent®'s reporting structure, with 4 direct reports.
The most common previous employers of current evaluagent® staff are Vertex Data Science (3 people), Five9 (3 people), Reward Gateway (2 people).
Former evaluagent® employees most often move to Expereo (2), NTT DATA (2), Funding Circle UK (2).
At least 3 companies have a founder who previously worked at evaluagent®, including Agentic Consulting, MarketingKIK, LangWidgets.com.
evaluagent® attracts about 116 organic search visits a month, worth roughly $19K a month in equivalent ad spend.
The most common skills among evaluagent® staff are Team Leadership, Management, Leadership, Project Management, Team Management.
evaluagent® staff are concentrated in England, United Kingdom (22), United Kingdom (5), Scotland, United Kingdom (5).
evaluagent® has about 12 people in Engineering, down 25% over the past year, as of September 2026.
evaluagent® has about 8 people in Business Development, down 11% over the past year, as of September 2026.
Computed from 40 current and 111 former evaluagent® profiles, as of September 2026. Source: Crustdata.
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