Forethought
Forethought develops AI agents for customer experience, handling billions of interactions for clients like Upwork and Datadog. The company has raised $117M and claims $1B in ROI for its customers.
The growth story
Forethought grew from 171 to 90 employees between 2021 and 2026, raising $117M along the way, most recently a Series D in May 2025.
About
Forethought sells AI-powered customer support tools to enterprise clients. Its software aims to improve response times and reduce costs by automating parts of the customer service process.
The company has raised $117M, most recently in a Series D round in May 2025. Its tools process billions of customer interactions, though its own team remains small at 90 employees.
Founders and leadership
Engineering is Forethought's largest function with 18 staff. The company has a median tenure of just one year, suggesting rapid turnover or recent hiring.
The Forethought org chart
Jad Chamoun (Chief Technology Officer) leads 22 mapped leaders with 7 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 20 (-37% YoY), Sales 16 (-6% YoY), Information Technology 8 (-38% YoY), Business Development 7 (-46% YoY), Customer Success and Support 6 (-54% YoY), Entrepreneurship 6 (-25% YoY).
Talent flow
Forethought hires from a mix of tech companies including ZoomInfo and Oracle. Its alumni frequently move to Zendesk, with 39 former employees now at the customer service software firm.
Most common previous employers of Forethought staff: ZoomInfo (2), Darktrace (2), Oracle (2), Ascentis a UKG Company (2), Entrata (2), IBM (2). Former Forethought employees most often moved to Zendesk (39), Salesforce (6), Google (5), Meta (4), OpenAI (3), Fieldguide (3).
Alumni worth knowing
The Forethought mafia
Forethought alumni have founded 16 companies, including Nooks with 420 staff and FastAPI Cloud with 10 employees.
16Rohan Suri, was Software Engineer Intern until 2020Sebastián Ramírez Montaño, was Senior Staff Software Engineer until 2022Deon Nicholas, was Co-Founder & Chairman until 2026Sophia Xing, was Lead Product Manager until 2023Laura E. Benson, was Enterprise Account Executive until 2022Tara Boy, was Senior Technical Recruiter until 2022
Erich Schultz, was Lead Technical Recruiter until 2021
Yi Lu, was Head of Machine Learning until 2023
Gianina Skarlett, was Founding Frontend Engineer until 2022
Colm Doyle, was Co-Founder & CCO until 2020
Julien Boubel, was Investor until 2018
Jennifer Kaehms, was Head of Revenue Operations until 2020
Zane Gamboa, was Enterprise Account Executive until 2022
Hyde Patterson, was Head of Growth & Partnerships until 2019
Sara Evensen, was Senior Machine Learning Engineer until 2023Web traffic
Traffic mix: 54% direct, 16% search, 1% social, 2% paid.
What this company is made of
Most common skills at Forethought: Project Management (34), Communication (32), Leadership (31), Customer Service (25), Python (Programming Language) (22), Public Speaking (22), Microsoft Word (22), Management (21).
Where the team actually sits
Forethought people are concentrated in Texas, United States (7), California, United States (7), New York, United States (6), United States (3).
Search footprint
Forethought attracts about 4,042 organic search visits a month, traffic worth roughly $14K a month if bought through ads. It gained 223 ranking keywords and lost 268 in the last period.
What employees say
- Compensation
- 4.40 / 5
- Career opportunities
- 3.90 / 5
- Senior management
- 3.60 / 5
- Work-life balance
- 3.90 / 5
Frequently asked
Forethought has 90 employees as of September 2026.
Forethought has raised $117M in total, most recently a Series D round in May 2025.
Jad Chamoun (Chief Technology Officer) sits at the top of Forethought's reporting structure, with 7 direct reports.
The most common previous employers of current Forethought staff are ZoomInfo (2 people), Darktrace (2 people), Oracle (2 people).
Former Forethought employees most often move to Zendesk (39), Salesforce (6), Google (5).
At least 16 companies have a founder who previously worked at Forethought, including Nooks, FastAPI Cloud, Espa Labs.
Forethought attracts about 4,042 organic search visits a month, worth roughly $14K a month in equivalent ad spend.
The most common skills among Forethought staff are Project Management, Communication, Leadership, Customer Service, Python (Programming Language).
Forethought staff are concentrated in Texas, United States (7), California, United States (7), New York, United States (6).
Forethought has about 20 people in Engineering, down 37% over the past year, as of September 2026.
Forethought has about 16 people in Sales, down 6% over the past year, as of September 2026.
Computed from 49 current and 277 former Forethought profiles, as of September 2026. Source: Crustdata.
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