Front
Front is a customer operations platform for B2B companies, used by over 9,000 businesses including Uber Freight and Stripe to manage complex customer interactions. It has raised $204M, most recently a Series D in 2022.
The growth story
Front grew from 301 to 564 employees between 2021 and 2026, raising $204M along the way, most recently a Series D in June 2022.
About
Front provides a shared inbox and workflow tool that helps B2B teams coordinate customer communications across multiple channels. It competes by handling complex, multi-stakeholder interactions that simpler tools can't manage.
The company serves large clients like Stripe and has scaled to 564 employees. Its $204M funding suggests strong investor confidence in its niche approach to enterprise customer operations.
Founders and leadership
Engineering is the largest function with 70 staff. The company has a median tenure of 2 years, suggesting moderate retention in a competitive talent market.
The Front org chart
Dan O'Connell (Chief Executive Officer) leads 58 mapped leaders with 6 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 153 (+11% YoY), Sales 59 (+16% YoY), Customer Success and Support 36 (+44% YoY), Information Technology 34 (+13% YoY), Administrative 28 (+22% YoY), Arts and Design 26 (-7% YoY).
Talent flow
Front recruits heavily from Dialpad (16 hires) and Salesforce (11), while its alumni frequently move to Rippling (9) and back to Salesforce (6). Chilean universities supply notable talent, with 10 from Pontificia Universidad Católica.
Most common previous employers of Front staff: Dialpad (16), Salesforce (11), Pontificia Universidad Católica de Chile (8), Uber (6), PagerDuty (6), Intercom (5). Former Front employees most often moved to Rippling (9), Salesforce (6), Alpharun (5), Fin (5), Stripe (5), Quo (4).
Alumni worth knowing
The Front mafia
Front alumni have started 14 companies, including AudienceLed (11 staff) and Alpharun (9 staff), showing entrepreneurial spillover from its workforce.
15Rob Carpenter, was Marketing Lead until 2015Paul Dornier, was Head of Product and Product Marketing (interim) until 2023Henry Dornier, was GM until 2023Jaana LAAKSO MANGEANT, was Représentante commerciale until 2023Tim Stanton, was Head of Performance Marketing until 2023Gauthier Favier, was Lead Product Designer until 2024
Carson Swan, was Director of Product Marketing until 2023
Robert Chung, was Tech Lead / Product Manager until 2024
Mark Grozen-Smith, was Product Manager until 2020
Ty Olatoye, was Go-to Market until 2021
Jackson Smith, MBA, was Account Executive until 2025
Dave Prager, was Head of Brand & Product Marketing until 2022
Jeremie ALLOING, was Head of HR EMEA until 2023
Philip Chandler, was Director of Channel Partnerships until 2026Hiring now
Web traffic
Traffic mix: 46% direct, 45% search, 2% social, 1% paid.
What this company is made of
Most common skills at Front: Leadership (127), Microsoft Excel (125), Microsoft Office (124), Customer Service (111), Teamwork (110), JavaScript (102), Communication (101), Project Management (98).
Where the team actually sits
Front people are concentrated in California, United States (85), San Francisco Bay Area (38), Île-de-France, France (25), Illinois, United States (18). 4 offices on record.
Search footprint
Front attracts about 18,050 organic search visits a month, traffic worth roughly $210K a month if bought through ads. It gained 2,563 ranking keywords and lost 2,479 in the last period.
What employees say
- Compensation
- 4.20 / 5
- Career opportunities
- 4.10 / 5
- Senior management
- 4.20 / 5
- Work-life balance
- 4.40 / 5
Frequently asked
Front has 564 employees as of September 2026.
Front has raised $204M in total, most recently a Series D round in June 2022.
Front was founded in 2013 by Mathilde Collin, Laurent Perrin.
Dan O'Connell (Chief Executive Officer) sits at the top of Front's reporting structure, with 6 direct reports.
The most common previous employers of current Front staff are Dialpad (16 people), Salesforce (11 people), Pontificia Universidad Católica de Chile (8 people).
Former Front employees most often move to Rippling (9), Salesforce (6), Alpharun (5).
At least 14 companies have a founder who previously worked at Front, including AudienceLed, Alpharun, ShareGroop.
Front attracts about 18,050 organic search visits a month, worth roughly $210K a month in equivalent ad spend.
The most common skills among Front staff are Leadership, Microsoft Excel, Microsoft Office, Customer Service, Teamwork.
Front staff are concentrated in California, United States (85), San Francisco Bay Area (38), Île-de-France, France (25).
Front has about 153 people in Engineering, up 11% over the past year, as of September 2026.
Front has about 59 people in Sales, up 16% over the past year, as of September 2026.
Computed from 285 current and 365 former Front profiles, as of September 2026. Source: Crustdata.
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