gaiia
Gaiia sells AI-driven software that replaces legacy OSS/BSS systems for customer service. The Québec-based company has 109 employees and raised $66M in a Series B round in March 2026.
The growth story
gaiia grew from 9 to 109 employees between 2021 and 2026, raising $66M along the way, most recently a Series B in March 2026.
About
Gaiia develops AI-powered software designed to modernize outdated operational and business support systems (OSS/BSS) used in customer service. Its platform targets companies looking to streamline and automate customer-facing operations.
The company, founded in 2023, has grown to 109 employees. Its $66M Series B funding in March 2026 was backed by investors including GTMfund, Inovia Capital, and JMI Equity.
Founders and leadership
Engineering is Gaiia's largest function, accounting for 34 of its 109 employees. The company is led by a team with experience in telecom and software development.
The gaiia org chart
Marc Campagna (cofounder + ceo) leads 44 mapped leaders with 6 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 43 (+72% YoY), Business Development 12 (+33% YoY), Product Management 8 (+33% YoY), Sales 7 (+40% YoY), Information Technology 6 (+100% YoY), Operations 5 (+67% YoY).
Talent flow
Gaiia's workforce draws heavily from oxio, with 18 hires, followed by Outreach and Ingeno. Employees have moved to companies like Stripe and Expedibox, though departures remain limited.
Most common previous employers of gaiia staff: oxio (18), Outreach (8), Ingeno (7), Bell (6), Taleo (5), LogMeIn (4). Former gaiia employees most often moved to Expedibox (1), ViB (1), Stripe (1), CrashPlan (1), Iberdrola Innovation Middle East (1), COS (1).
Alumni worth knowing
Web traffic
Traffic mix: 55% direct, 21% search, 1% social, 0% paid.
What this company is made of
Most common skills at gaiia: JavaScript (44), SQL (37), Leadership (36), Java (34), React.js (34), Python (Programming Language) (31), Node.js (31), TypeScript (30).
Where the team actually sits
gaiia people are concentrated in Quebec, Canada (35), Canada (11), Ontario, Canada (11), British Columbia, Canada (6).
Search footprint
gaiia attracts about 134 organic search visits a month, traffic worth roughly $1K a month if bought through ads. It gained 25 ranking keywords and lost 45 in the last period.
What employees say
- Compensation
- 4.50 / 5
- Career opportunities
- 5.00 / 5
- Senior management
- 5.00 / 5
- Work-life balance
- 5.00 / 5
Frequently asked
gaiia has 109 employees as of September 2026.
gaiia has raised $66M in total, most recently a Series B round in March 2026.
gaiia was founded in 2023 by Marc-Olivier Alain, Olivier Falardeau, Francis Careau, Simon Frenette.
Marc Campagna (cofounder + ceo) sits at the top of gaiia's reporting structure, with 6 direct reports.
The most common previous employers of current gaiia staff are oxio (18 people), Outreach (8 people), Ingeno (7 people).
Former gaiia employees most often move to Expedibox (1), ViB (1), Stripe (1).
gaiia attracts about 134 organic search visits a month, worth roughly $1K a month in equivalent ad spend.
The most common skills among gaiia staff are JavaScript, SQL, Leadership, Java, React.js.
gaiia staff are concentrated in Quebec, Canada (35), Canada (11), Ontario, Canada (11).
gaiia has about 43 people in Engineering, up 72% over the past year, as of September 2026.
gaiia has about 12 people in Business Development, up 33% over the past year, as of September 2026.
Computed from 87 current and 12 former gaiia profiles, as of September 2026. Source: Crustdata.
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