Hiver
Hiver is a customer service software company with 280 employees that helps teams manage complex support operations across channels. The company raised $30M in a Series B round in January 2022.
The growth story
Hiver grew from 126 to 280 employees between 2021 and 2026, raising $30M along the way, most recently a Series B in January 2022.
About
Hiver sells software that integrates with Gmail and other systems to help customer service teams handle complex support requests. Its products include an omnichannel platform and a Gmail-based tool, both using AI to assist with workflows, collaboration, and maintaining service quality.
The company has been operating since 2011 and raised $30M in its latest funding round. Its employee base of 280 suggests steady growth, though specific year-over-year headcount changes are not available.
Founders and leadership
Engineering is Hiver's largest function, with 47 employees. The company is led by a team that has been in place since its founding in 2011.
The Hiver org chart
Niraj Ranjan Rout (Founder, CEO) leads 59 mapped leaders with 5 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 78 (0% YoY), Sales 29 (+7% YoY), Marketing 26 (-24% YoY), Arts and Design 20 (+18% YoY), Operations 18 (0% YoY), Customer Success and Support 16 (+7% YoY).
Talent flow
Hiver recruits heavily from Freshworks, Tata Consultancy Services, and Kustomer. Alumni often move to Rippling, Sprinto, and Keka HR, with Amazon and Atlassian also being common destinations.
Most common previous employers of Hiver staff: Freshworks (7), Tata Consultancy Services (5), Kustomer (4), Mobicules (4), Amazon (4), Capillary Technologies (3). Former Hiver employees most often moved to Rippling (6), Sprinto (4), Keka HR (3), Amazon (3), Scrut Automation (3), Atlassian (3).
Alumni worth knowing
The Hiver mafia
Hiver alumni have founded 10 companies, including Foundamental, VouchrIt, and Dino, which collectively employ over 50 people.
10Shubhankar Bhattacharya, was Investor until 2018Yadnesh Patil, was Engineering Manager until 2023Chameli Kuduva, was Customer Success Manager until 2020Deepa Keen, was Channel Sales Manager until 2025Moinak Ray, was Field & Customer Marketing Leader until 2025Bhavi Uttamchandani, was Human Resources Generalist until 2023
Ashok Ambanee, was Senior Account Executive - US until 2024
Anirban Saha, was Head of Demand Generation until 2025
Dwijal Trivedi, was Business Consultant until 2023Hiring now
Web traffic
Traffic mix: 69% direct, 17% search, 5% social, 1% paid.
What this company is made of
Most common skills at Hiver: Communication (67), Leadership (60), Microsoft Office (56), JavaScript (53), Java (51), Python (Programming Language) (51), Microsoft Excel (49), Project Management (48).
Where the team actually sits
Hiver people are concentrated in Karnataka, India (95), Tamil Nadu, India (8), Greater Bengaluru Area (7), India (7).
Search footprint
Hiver attracts about 21,580 organic search visits a month, traffic worth roughly $600K a month if bought through ads. It gained 9,077 ranking keywords and lost 6,852 in the last period.
What employees say
- Compensation
- 3.60 / 5
- Career opportunities
- 3.40 / 5
- Senior management
- 3.20 / 5
- Work-life balance
- 3.50 / 5
Frequently asked
Hiver has 280 employees as of September 2026.
Hiver has raised $30M in total, most recently a Series B round in January 2022.
Hiver was founded in 2011 by Niraj Ranjan Rout, Nitesh Nandy.
Niraj Ranjan Rout (Founder, CEO) sits at the top of Hiver's reporting structure, with 5 direct reports.
The most common previous employers of current Hiver staff are Freshworks (7 people), Tata Consultancy Services (5 people), Kustomer (4 people).
Former Hiver employees most often move to Rippling (6), Sprinto (4), Keka HR (3).
At least 10 companies have a founder who previously worked at Hiver, including Foundamental, VouchrIt, Dino.
Hiver attracts about 21,580 organic search visits a month, worth roughly $600K a month in equivalent ad spend.
The most common skills among Hiver staff are Communication, Leadership, Microsoft Office, JavaScript, Java.
Hiver staff are concentrated in Karnataka, India (95), Tamil Nadu, India (8), Greater Bengaluru Area (7).
Hiver has about 78 people in Engineering, up 0% over the past year, as of September 2026.
Hiver has about 29 people in Sales, up 7% over the past year, as of September 2026.
Computed from 167 current and 271 former Hiver profiles, as of September 2026. Source: Crustdata.
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