Loop
Loop provides e-commerce operations software for returns, exchanges, order tracking and fraud prevention. The company serves over 5,000 brands and has raised $127M, most recently in a Series B round in October 2023.
The growth story
Loop grew from 156 to 295 employees between 2022 and 2026, raising $127M along the way, most recently a Series B in October 2023.
About
Loop sells a platform that helps online merchants manage post-purchase operations like returns, exchanges and fraud detection. Its software aims to reduce costs and improve decision-making for e-commerce businesses.
The company has grown to 295 employees and secured $127M in funding, including a Series B round in late 2023. Its platform is used by over 5,000 brands globally.
Founders and leadership
Engineering is Loop's largest function with 54 employees, representing nearly 20% of the workforce. The company is headquartered in Columbus, Ohio, with leadership likely drawn from its top investor groups including FirstMark and Lerer Hippeau.
The Loop org chart
Hannah Bravo (Chief Executive Officer) leads 59 mapped leaders with 4 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Sales 67 (+14% YoY), Engineering 65 (+5% YoY), Business Development 25 (+4% YoY), Information Technology 24 (+20% YoY), Customer Success and Support 16 (-20% YoY), Operations 14 (+17% YoY).
Talent flow
Loop recruits heavily from local Ohio companies and universities, with CoverMyMeds and The Ohio State University being top sources. Alumni frequently move to other e-commerce and analytics platforms like Shopify and Polar Analytics.
Most common previous employers of Loop staff: CoverMyMeds (17), Shopify (10), The Ohio State University (8), WillowTree (6), DYNAMIT (6), Klaviyo (5). Former Loop employees most often moved to Shopify (6), Polar Analytics 🐻❄️ (3), Common Room (3), Stripe (2), Intelligems (2), Dataships (2).
Alumni worth knowing
The Loop mafia
Loop alumni have founded 12 companies, including ShipInsure (23 staff) and GoodDay Software (22 staff). Several other startups like Antidote and Shopmark.app have also emerged from Loop's talent pool.
12David Dustin, was VP of Partnerships until 2023Dave Wardell, was Co-founder and Board Member until 2018Darien Payton, was Social Media Manager until 2021Chris Pinchot, was Founding Team - Lead R&D Fullstack Engineer (Prototyping) until 2020Somto Akaeze, was Sales Operations Specialist until 2020Albert Liu, was Sales Executive until 2020
Tom Montgomery, was Co-Founder until 2023
Brandon Schmidt, was Co-founder until 2024
Jonathan Anestin, was Account Executive until 2024
Kiu Chi Chan, was Technical Lead until 2023
Jace Proctor, was Engineering Manager: Developer Experience & Wonderment until 2025
Sarath Ien, was Office Manager and Executive Assistant until 2026Hiring now
Web traffic
Traffic mix: 63% direct, 9% search, 1% social, 0% paid.
What this company is made of
Most common skills at Loop: Leadership (119), Customer Service (103), Microsoft Office (97), Social Media (85), Microsoft Excel (81), Management (75), Sales (70), Communication (69).
Where the team actually sits
Loop people are concentrated in Ohio, United States (31), California, United States (19), Columbus, Ohio Metropolitan Area (15), Ontario, Canada (13).
Search footprint
Loop attracts about 19,120 organic search visits a month, traffic worth roughly $51K a month if bought through ads. It gained 2,775 ranking keywords and lost 3,351 in the last period.
What employees say
- Compensation
- 3.90 / 5
- Career opportunities
- 3.20 / 5
- Senior management
- 3.10 / 5
- Work-life balance
- 3.60 / 5
Frequently asked
Loop has 295 employees as of September 2026.
Loop has raised $127M in total, most recently a Series B round in October 2023.
Loop was founded in 2017 by Kyle Hency, Jonathan Poma.
Hannah Bravo (Chief Executive Officer) sits at the top of Loop's reporting structure, with 4 direct reports.
The most common previous employers of current Loop staff are CoverMyMeds (17 people), Shopify (10 people), The Ohio State University (8 people).
Former Loop employees most often move to Shopify (6), Polar Analytics 🐻❄️ (3), Common Room (3).
At least 12 companies have a founder who previously worked at Loop, including ShipInsure, GoodDay Software, Antidote.
Loop attracts about 19,120 organic search visits a month, worth roughly $51K a month in equivalent ad spend.
The most common skills among Loop staff are Leadership, Customer Service, Microsoft Office, Social Media, Microsoft Excel.
Loop staff are concentrated in Ohio, United States (31), California, United States (19), Columbus, Ohio Metropolitan Area (15).
Loop has about 67 people in Sales, up 14% over the past year, as of September 2026.
Loop has about 65 people in Engineering, up 5% over the past year, as of September 2026.
Computed from 215 current and 208 former Loop profiles, as of September 2026. Source: Crustdata.
Build this for any company
Every number on this page came from the Crustdata API. Point the MCP at a company and get the same org chart, alumni list and talent flow in one prompt.