Netomi
Netomi sells AI-powered customer service software to large enterprises, with clients including Delta, United Airlines and the NBA. The company has raised $217M, most recently a Series C in 2026.
The growth story
Netomi grew from 78 to 287 employees between 2019 and 2026, raising $217M along the way, most recently a Series C in April 2026.
About
Netomi makes software that handles customer service interactions across chat, email and voice for complex enterprise environments. Its AI platform aims to automate responses and improve resolution rates for brands with high-volume customer service needs.
The company has grown to 287 employees and counts Accenture and Adobe as investors. Its client roster includes major airlines, insurers and media companies, though specific revenue or usage metrics aren't disclosed.
Founders and leadership
Engineering makes up the largest department with 62 staff. The company has a median tenure of 2 years, suggesting moderate turnover.
The Netomi org chart
Puneet Mehta (Founder / CEO) leads 60 mapped leaders with 17 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 136 (+24% YoY), Information Technology 38 (+12% YoY), Product Management 16 (+78% YoY), Customer Success and Support 13 (+63% YoY), Arts and Design 11 (+83% YoY), Business Development 10 (+11% YoY).
Talent flow
Netomi recruits heavily from Indian IT services firms like IBM and Infosys, each contributing 8 hires. Amazon is both a top talent source and destination, with 6 moves in each direction.
Most common previous employers of Netomi staff: IBM (8), Infosys (8), MyCityWay (6), Amazon (6), Citi (6), Tata Consultancy Services (5). Former Netomi employees most often moved to Amazon (6), Microsoft (4), GoTo (2), Agoda (2), Flipkart (2), Cisco (2).
Alumni worth knowing
The Netomi mafia
Netomi alumni have started 10 companies, including Uncapped (37 staff) and DSALTA (26 staff), showing strong entrepreneurial spillover from the firm.
10Zoya Segelbacher, was Sales Development until 2018Jon Can Ozdoruk, was VP of Marketing until 2023Alexander Creasey, was Head of Strategic Partnerships until 2019Abhishek Jaiswal, was Technical Lead until 2020Connor Garrett, was Senior Account Executive until 2020rashee tanwar, was Senior UX Designer | AI Product until 2023
Shiv Pratap Singh, was SRE/DevOps Engineer until 2020
Elizabeth Andrew, was VP of Sales until 2022
Anurag Berry, was Senior Product Manager until 2020
Ashish Rana, was Senior Software Engineer until 2020Hiring now
Web traffic
Traffic mix: 61% direct, 27% search, 1% social, 0% paid.
What this company is made of
Most common skills at Netomi: SQL (111), Python (Programming Language) (108), Java (101), JavaScript (81), Leadership (73), MySQL (71), HTML (71), Microsoft Office (66).
Where the team actually sits
Netomi people are concentrated in Haryana, India (46), Delhi, India (25), Uttar Pradesh, India (17), Ontario, Canada (16).
Search footprint
Netomi attracts about 83 organic search visits a month, traffic worth roughly $1K a month if bought through ads. It gained 9 ranking keywords and lost 13 in the last period.
What employees say
- Compensation
- 4.40 / 5
- Career opportunities
- 4.70 / 5
- Senior management
- 4.50 / 5
- Work-life balance
- 4.50 / 5
Frequently asked
Netomi has 287 employees as of September 2026.
Netomi has raised $217M in total, most recently a Series C round in April 2026.
Netomi was founded in 2016 by Puneet Mehta.
Puneet Mehta (Founder / CEO) sits at the top of Netomi's reporting structure, with 17 direct reports.
The most common previous employers of current Netomi staff are IBM (8 people), Infosys (8 people), MyCityWay (6 people).
Former Netomi employees most often move to Amazon (6), Microsoft (4), GoTo (2).
At least 10 companies have a founder who previously worked at Netomi, including Uncapped, DSALTA, Snowpoint Ventures.
Netomi attracts about 83 organic search visits a month, worth roughly $1K a month in equivalent ad spend.
The most common skills among Netomi staff are SQL, Python (Programming Language), Java, JavaScript, Leadership.
Netomi staff are concentrated in Haryana, India (46), Delhi, India (25), Uttar Pradesh, India (17).
Netomi has about 136 people in Engineering, up 24% over the past year, as of September 2026.
Netomi has about 38 people in Information Technology, up 12% over the past year, as of September 2026.
Computed from 220 current and 245 former Netomi profiles, as of September 2026. Source: Crustdata.
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