NiCE Cognigy
NiCE Cognigy develops AI-powered customer service automation software, with voice and chat agents that integrate with enterprise systems. The company has raised $169M, most recently in a Series C round in June 2024, and employs 370 people.
The growth story
NiCE Cognigy grew from 64 to 370 employees between 2021 and 2026, raising $169M along the way, most recently a Series C in June 2024.
About
NiCE Cognigy builds conversational AI tools for customer service teams, including voice and chat agents that connect to existing enterprise systems. Its platform includes pre-trained skills and memory capabilities to automate service interactions.
The company has raised $169M across funding rounds, with its Series C closing in June 2024. Its workforce of 370 spans engineering and other functions, with a median tenure of one year.
Founders and leadership
Engineering is NiCE Cognigy's largest function, with 69 employees. The company is headquartered in Düsseldorf, Germany, and has been operating since 2016.
The NiCE Cognigy org chart
Sascha Poggemann (COO) leads 60 mapped leaders with 33 direct reports. Click +N to expand a team; names link to the person’s public profile.
- Vice President of Customer Management (Agentic AI within Customer Contact Transformation)Executive
Departments, and which ones grew
Headcount by function: Engineering 134 (+46% YoY), Sales 77 (+35% YoY), Information Technology 30 (+43% YoY), Customer Success and Support 23 (+92% YoY), Business Development 16 (-20% YoY), Marketing 13 (-24% YoY).
Talent flow
NiCE Cognigy hires heavily from customer service technology firms, with Avaya, Salesforce, and RingCentral being top sources. Alumni frequently move to AI startups, with GetVocal AI and Kore.ai being common destinations.
Most common previous employers of NiCE Cognigy staff: Avaya (17), Salesforce (14), RingCentral (12), LivePerson (10), Genesys (9), Vodafone (7). Former NiCE Cognigy employees most often moved to GetVocal AI (6), Kore.ai (6), NiCE (5), Synthflow AI (5), GotPhoto.com | fotograf.de (3), Eurazeo (2).
Alumni worth knowing
The NiCE Cognigy mafia
Eight NiCE Cognigy alumni have founded companies, including Revenue Enablement, Buildspace, and More Than Playgrounds. These startups employ between one and four people each.
8Alexander P. Mueller, was Vice President Revenue Operations until 2023Dominik Seisser, was Director of AI until 2023Emily Jamison, was Researcher, Natural Language Processing until 2017Jose Valdivia Leon, was Senior Solution Architect until 2023Martina Yazgan, was Head Of Marketing until 2020Karim Amer, was Director of Enablement Services until 2023
Adam Ejsmont, was Marketing Intern until 2017
Peter Floer, was Senior Enterprise Account Director EMEA until 2022Web traffic
Traffic mix: 35% direct, 42% search, 1% social, 2% paid.
What this company is made of
Most common skills at NiCE Cognigy: Project Management (133), Management (113), Microsoft Office (110), Leadership (107), Artificial Intelligence (AI) (97), Customer Relationship Management (CRM) (92), Sales (92), Software as a Service (SaaS) (91).
Where the team actually sits
NiCE Cognigy people are concentrated in North Rhine-Westphalia, Germany (39), Berlin, Germany (20), England, United Kingdom (16), Germany (10). 5 offices on record.
Search footprint
NiCE Cognigy attracts about 1,089 organic search visits a month, traffic worth roughly $15K a month if bought through ads. It gained 710 ranking keywords and lost 397 in the last period.
Frequently asked
NiCE Cognigy has 370 employees as of September 2026.
NiCE Cognigy has raised $169M in total, most recently a Series C round in June 2024.
Sascha Poggemann (COO) sits at the top of NiCE Cognigy's reporting structure, with 33 direct reports.
The most common previous employers of current NiCE Cognigy staff are Avaya (17 people), Salesforce (14 people), RingCentral (12 people).
Former NiCE Cognigy employees most often move to GetVocal AI (6), Kore.ai (6), NiCE (5).
At least 8 companies have a founder who previously worked at NiCE Cognigy, including Revenue Enablement, Buildspace, More Than Playgrounds.
NiCE Cognigy attracts about 1,089 organic search visits a month, worth roughly $15K a month in equivalent ad spend.
The most common skills among NiCE Cognigy staff are Project Management, Management, Microsoft Office, Leadership, Artificial Intelligence (AI).
NiCE Cognigy staff are concentrated in North Rhine-Westphalia, Germany (39), Berlin, Germany (20), England, United Kingdom (16).
NiCE Cognigy has about 134 people in Engineering, up 46% over the past year, as of September 2026.
NiCE Cognigy has about 77 people in Sales, up 35% over the past year, as of September 2026.
Computed from 242 current and 218 former NiCE Cognigy profiles, as of September 2026. Source: Crustdata.
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