Observe.AI
Observe.AI sells AI software for customer service teams, automating tasks like handling conversations and optimizing operations. The company has raised $214M, most recently a Series C in April 2022, and employs 349 people.
The growth story
Observe.AI grew from 167 to 349 employees between 2020 and 2026, raising $214M along the way, most recently a Series C in April 2022.
About
Observe.AI develops AI agents that automate customer service workflows, from handling inbound queries to supporting agents and improving operations. Its software aims to speed up resolutions, improve service quality, and reduce costs for enterprise clients.
The company has scaled to 349 employees since its 2017 founding. Its $214M in funding includes a Series C round in April 2022 backed by investors like Gokul Rajaram and Emergent Ventures.
Founders and leadership
Engineering is Observe.AI's largest function with 96 employees, nearly 30% of its workforce. The company operates with a median tenure of just one year, suggesting rapid scaling and turnover.
The Observe.AI org chart
Swapnil Jain (Co-Founder and CEO) leads 60 mapped leaders with 8 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 112 (-38% YoY), Sales 29 (-3% YoY), Information Technology 28 (-15% YoY), Operations 23 (0% YoY), Business Development 17 (-23% YoY), Customer Success and Support 15 (-6% YoY).
Talent flow
Observe.AI recruits heavily from enterprise software firms, with [24]7.ai, Amazon, and Oracle as top talent sources. Alumni often move to customer service tech companies like Five9 and Sanas, or AI startups like Matters.AI.
Most common previous employers of Observe.AI staff: [24]7.ai (16), Amazon (8), Oracle (7), ContractPodAi (6), PwC (5), Infosys (5). Former Observe.AI employees most often moved to Five9 (7), Amazon (6), Sanas (6), Uber (5), Matters.AI (4), Arctic Wolf (4).
Alumni worth knowing
The Observe.AI mafia
Observe.AI alumni have founded 19 companies, including Sanas (282 staff), Orum (179 staff), and Osano (95 staff). Matters.AI and SellerMate.AI are among the smaller startups launched by former employees.
21Sharath Keshava Narayana, was Co-Founder until 2022Jason Dorfman, was Advisor until 2018Bobby Jaffari, was Advisor until 2018Keshava Murthy, was Founding Member until 2021Harsh Sahu, was Founding Engineer until 2021Akash Singh, was Co-Founder and CTO until 2022
Avinash Saproo, was Director, Product Management until 2023
Rakshit Bansal, was Software Development Engineer III until 2023
Priya Saiprasad, was Board Member until 2023
Ashish Garg, was Product Manager until 2021
Meher Vamsi, was Senior Machine Learning Engineer until 2021
Kali Sarim, was Account Executive Platform Accounts until 2023
Shubham Tiwari, was Software development engineer 2 until 2023
Shambhu Debnath, was Principal Talent Acquisition until 2023
Naman Jain, was ML Engineer - Voice until 2019
Samay Jain, was Product Manager until 2019
Jay Leano, was Head of Global Sales until 2020
Ankur Parikh, was AI/NLP/ML Consultant until 2018
Siddhant Gupta, was Machine Learning Intern until 2025
Jonathan D'Mello, was Head of Design until 2021
Shivani Srivastava, was Product Manager until 2024Hiring now
Web traffic
Traffic mix: 73% direct, 9% search, 9% social, 0% paid.
What this company is made of
Most common skills at Observe.AI: Python (Programming Language) (113), Leadership (96), HTML (83), SQL (83), C++ (82), Amazon Web Services (AWS) (82), Java (80), Management (75).
Where the team actually sits
Observe.AI people are concentrated in Karnataka, India (104), California, United States (24), San Francisco Bay Area (16), Greater Bengaluru Area (8).
Search footprint
Observe.AI attracts about 2,118 organic search visits a month, traffic worth roughly $29K a month if bought through ads. It gained 522 ranking keywords and lost 785 in the last period.
What employees say
- Compensation
- 3.40 / 5
- Career opportunities
- 3.10 / 5
- Senior management
- 2.30 / 5
- Work-life balance
- 2.60 / 5
Frequently asked
Observe.AI has 349 employees as of September 2026.
Observe.AI has raised $214M in total, most recently a Series C round in April 2022.
Observe.AI was founded in 2017 by Swapnil Jain, Jithendra Vepa.
Swapnil Jain (Co-Founder and CEO) sits at the top of Observe.AI's reporting structure, with 8 direct reports.
The most common previous employers of current Observe.AI staff are [24]7.ai (16 people), Amazon (8 people), Oracle (7 people).
Former Observe.AI employees most often move to Five9 (7), Amazon (6), Sanas (6).
At least 19 companies have a founder who previously worked at Observe.AI, including Sanas, Orum 🥇, Osano.
Observe.AI attracts about 2,118 organic search visits a month, worth roughly $29K a month in equivalent ad spend.
The most common skills among Observe.AI staff are Python (Programming Language), Leadership, HTML, SQL, C++.
Observe.AI staff are concentrated in Karnataka, India (104), California, United States (24), San Francisco Bay Area (16).
Observe.AI has about 112 people in Engineering, down 38% over the past year, as of September 2026.
Observe.AI has about 29 people in Sales, down 3% over the past year, as of September 2026.
Computed from 229 current and 274 former Observe.AI profiles, as of September 2026. Source: Crustdata.
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