Pylon
Pylon builds AI-powered customer support software for B2B companies, automating routine tasks and providing account-level context to improve response times. The 179-person company has raised $51M, most recently in a Series B round in August 2025.
The growth story
Pylon grew from 1 to 179 employees between 2021 and 2026, raising $51M along the way, most recently a Series B in August 2025.
About
Pylon sells software that helps B2B customer support teams collaborate with AI agents to resolve issues faster. It integrates across communication channels, uses account-level data to enrich interactions, and automates low-impact tasks to improve efficiency.
The company has grown rapidly since its 2022 founding, reaching 179 employees. Its $51M in funding includes backing from top-tier investors like Andreessen Horowitz and General Catalyst.
Founders and leadership
Engineering is Pylon's largest function, accounting for 37 employees. The company is led by a team based in San Francisco, though the full organizational structure is not detailed.
The Pylon org chart
Marty Kausas (Customer Support, also Co-Founder & CEO) leads 32 mapped leaders with 9 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Sales 36 (+200% YoY), Engineering 34 (+31% YoY), Customer Success and Support 14 (+250% YoY), Information Technology 11 (+120% YoY), Arts and Design 11 (+267% YoY), Business Development 11 (+57% YoY).
Talent flow
Pylon recruits heavily from Samsara, which accounts for 21 hires, and also draws talent from Facebook, Amazon, and Gem. Alumni have gone on to roles at Synthesia, SV Angel, and Gimlet Labs. The company hires extensively from UC Berkeley, which accounts for 15 employees.
Most common previous employers of Pylon staff: Samsara (21), Facebook (5), Amazon (5), Gem (4), Kleiner Perkins (3), Slack (3). Former Pylon employees most often moved to Verdict Capital (1), Synthesia (1), SV Angel (1), Gimlet Labs (1), Fluency (1), Stackhire AI (1).
Alumni worth knowing
Hiring now
Web traffic
Traffic mix: 72% direct, 10% search, 8% social, 3% paid.
What this company is made of
Most common skills at Pylon: Leadership (55), Microsoft Excel (48), Microsoft Office (45), Sales (42), Python (Programming Language) (39), Communication (36), Public Speaking (34), Customer Service (30).
Where the team actually sits
Pylon people are concentrated in California, United States (71), San Francisco Bay Area (31), New York, United States (15), New York City Metropolitan Area (6).
Search footprint
Pylon attracts about 6,454 organic search visits a month, traffic worth roughly $169K a month if bought through ads. It gained 1,020 ranking keywords and lost 1,858 in the last period.
Frequently asked
Pylon has 179 employees as of September 2026.
Pylon has raised $51M in total, most recently a Series B round in August 2025.
Pylon was founded in 2022 by Marty Kausas, Advith Chelikani, Robert Eng.
Marty Kausas (Customer Support, also Co-Founder & CEO) sits at the top of Pylon's reporting structure, with 9 direct reports.
The most common previous employers of current Pylon staff are Samsara (21 people), Facebook (5 people), Amazon (5 people).
Former Pylon employees most often move to Verdict Capital (1), Synthesia (1), SV Angel (1).
Pylon attracts about 6,454 organic search visits a month, worth roughly $169K a month in equivalent ad spend.
The most common skills among Pylon staff are Leadership, Microsoft Excel, Microsoft Office, Sales, Python (Programming Language).
Pylon staff are concentrated in California, United States (71), San Francisco Bay Area (31), New York, United States (15).
Pylon has about 36 people in Sales, up 200% over the past year, as of September 2026.
Pylon has about 34 people in Engineering, up 31% over the past year, as of September 2026.
Computed from 126 current and 23 former Pylon profiles, as of September 2026. Source: Crustdata.
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