Superchat
Superchat is a Berlin-based customer messaging platform that consolidates WhatsApp, Instagram, SMS and other channels into one inbox for businesses. It serves over 10,000 SMBs and enterprises daily and raised $20M in a Series A in January 2022.
The growth story
Superchat grew from 45 to 106 employees between 2023 and 2026, raising $20M along the way, most recently a Series A in January 2022.
About
Superchat provides a unified inbox for businesses to manage customer conversations across WhatsApp, Instagram, SMS and other messaging apps. Its AI agent automates repetitive support queries, while funnel tools help with reminders, appointment scheduling and sales. The platform targets SMBs and enterprises looking to streamline customer communication.
The company has scaled to over 10,000 daily business users since its 2020 founding. It raised $20M in Series A funding in early 2022 from investors including 468 Capital and Blossom Capital. With 106 employees, Superchat has built a sizable team to support its rapid growth.
Founders and leadership
Superchat's largest function is sales, which accounts for nearly a quarter of its 106-person team. The company is led by founders with backgrounds in tech and entrepreneurship, supported by investors like 468 Capital and Blossom Capital.
The Superchat org chart
Yilmaz Köknar (Co-Founder & CEO) leads 38 mapped leaders with 7 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Sales 29 (-15% YoY), Customer Success and Support 18 (+64% YoY), Engineering 12 (+33% YoY), Marketing 10 (+11% YoY), Entrepreneurship 6 (0% YoY), Business Development 5 (+25% YoY).
Talent flow
Superchat recruits heavily from local Berlin tech companies like HeyJobs, Enpal and Mercedes-Benz. Its employees often move on to roles at other Berlin startups such as HalloPetra and traide AI. The company has a median tenure of 2 years.
Most common previous employers of Superchat staff: HeyJobs (2), Enpal (2), OOZOU (2), Mercedes-Benz (2), Wayfair (2), Lengoo (acquired by Aleph Alpha/Xtensos) (2). Former Superchat employees most often moved to HalloPetra (3), traide AI (2), DataGuard (2), Clera (1), Marilyn Djie (1), 2hearts (1).
Alumni worth knowing
The Superchat mafia
Superchat alumni have founded several Berlin startups, including Clera (19 staff), HalloPetra (12 staff) and doubledown studio (2 staff).
3Alexander Farr, was Chief of Staff until 2025Jonas Suedfels, was Chief Revenue Officer until 2024Juli Daum, was Product Management until 2022Hiring now
Web traffic
Traffic mix: 26% direct, 11% search, 56% social, 1% paid.
What this company is made of
Most common skills at Superchat: Communication (34), English (26), Sales (26), Microsoft Office (25), Teamwork (23), Marketing (23), Project Management (22), Microsoft Excel (22).
Where the team actually sits
Superchat people are concentrated in Berlin, Germany (55), Berlin Metropolitan Area (12), Germany (8), Bangkok City, Thailand (2).
Search footprint
Superchat attracts about 879,000 organic search visits a month, traffic worth roughly $1M a month if bought through ads. It gained 123,388 ranking keywords and lost 87,725 in the last period.
Frequently asked
Superchat has 106 employees as of September 2026.
Superchat has raised $20M in total, most recently a Series A round in January 2022.
Superchat was founded in 2020 by Mika Hally, Yilmaz Köknar.
Yilmaz Köknar (Co-Founder & CEO) sits at the top of Superchat's reporting structure, with 7 direct reports.
The most common previous employers of current Superchat staff are HeyJobs (2 people), Enpal (2 people), OOZOU (2 people).
Former Superchat employees most often move to HalloPetra (3), traide AI (2), DataGuard (2).
At least 3 companies have a founder who previously worked at Superchat, including Clera, HalloPetra, doubledown studio.
Superchat attracts about 879,000 organic search visits a month, worth roughly $1M a month in equivalent ad spend.
The most common skills among Superchat staff are Communication, English, Sales, Microsoft Office, Teamwork.
Superchat staff are concentrated in Berlin, Germany (55), Berlin Metropolitan Area (12), Germany (8).
Superchat has about 29 people in Sales, down 15% over the past year, as of September 2026.
Superchat has about 18 people in Customer Success and Support, up 64% over the past year, as of September 2026.
Computed from 83 current and 115 former Superchat profiles, as of September 2026. Source: Crustdata.
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