Tidio
Tidio sells customer service software including live chat, chatbots, and ticketing tools to over 300,000 businesses globally, including large clients like Mercedes and Shell. The company has raised $27M, most recently a Series B in 2022, and operates with 183 employees across San Francisco and Poland.
The growth story
Tidio grew from 117 to 183 employees between 2021 and 2026, raising $27M along the way, most recently a Series B in May 2022.
About
Tidio provides a suite of customer support tools that integrate with e-commerce platforms and content management systems. Its software helps businesses handle live chats, automate responses with chatbots, and manage support tickets, targeting companies of all sizes across 205 countries.
The company has expanded to 183 employees since its 2013 founding, with notable growth in Poland where it maintains two offices. Its $27M Series B suggests scaling ambitions, though recent headcount growth rates are undisclosed.
Founders and leadership
Engineering dominates Tidio's workforce, accounting for 51 of its 183 employees. Leadership maintains a distributed structure with hubs in San Francisco and Poland, reflecting its global customer base and talent strategy.
The Tidio org chart
Tytus Gołas (CEO) leads 42 mapped leaders with 13 direct reports. Click +N to expand a team; names link to the person’s public profile.
- Chief Revenue & Marketing Officer (CRO/CMO) | GTM & Revenue Leader, B2B AI SaaSExecutive
Departments, and which ones grew
Headcount by function: Engineering 69 (+17% YoY), Customer Success and Support 19 (0% YoY), Information Technology 18 (-5% YoY), Business Development 13 (-7% YoY), Arts and Design 10 (0% YoY), Sales 9 (+13% YoY).
Talent flow
Tidio recruits heavily from Polish tech firms like IAI and Squiz, with 15 employees from West Pomeranian University of Technology. Alumni frequently move to fintech (XTB, Lendable) and e-commerce (OLX) roles, with a median tenure of 3 years.
Most common previous employers of Tidio staff: IAI (6), Squiz (6), home.pl (5), Boldare (5), merce.com: eCommerce platform (4), McKinsey & Company (3). Former Tidio employees most often moved to OLX (5), Profitroom (3), Lendable (3), XTB online investing (2), Perk (2), Dotdigital (2).
Alumni worth knowing
The Tidio mafia
Four alumni-founded companies exist, including Salesatstartups.com (with 3 total Tidio alumni) and STEM Flow. Most ventures are small, with 1-2 former employees involved.
4Seth DeHart, was Advisor until 2020Andrzej Młyniec PhD, was Machine Learning Expert until 2023Łukasz Sipa, was Product Manager until 2021Stan Heropolitanski, was Growth Marketer until 2020Web traffic
Traffic mix: 71% direct, 13% search, 4% social, 1% paid.
What this company is made of
Most common skills at Tidio: Git (59), JavaScript (50), Cascading Style Sheets (CSS) (40), Microsoft Office (40), SQL (38), MySQL (36), Teamwork (36), Project Management (36).
Where the team actually sits
Tidio people are concentrated in Zachodniopomorskie, Poland (32), Mazowieckie, Poland (22), Poland (11), Śląskie, Poland (11). 3 offices on record.
Search footprint
Tidio attracts about 26,090 organic search visits a month, traffic worth roughly $487K a month if bought through ads. It gained 8,892 ranking keywords and lost 4,699 in the last period.
What employees say
- Compensation
- 4.30 / 5
- Career opportunities
- 4.40 / 5
- Senior management
- 4.30 / 5
- Work-life balance
- 4.40 / 5
Frequently asked
Tidio has 183 employees as of September 2026.
Tidio has raised $27M in total, most recently a Series B round in May 2022.
Tytus Gołas (CEO) sits at the top of Tidio's reporting structure, with 13 direct reports.
The most common previous employers of current Tidio staff are IAI (6 people), Squiz (6 people), home.pl (5 people).
Former Tidio employees most often move to OLX (5), Profitroom (3), Lendable (3).
At least 4 companies have a founder who previously worked at Tidio, including Salesatstartups.com, STEM Flow, ClickRent.pl.
Tidio attracts about 26,090 organic search visits a month, worth roughly $487K a month in equivalent ad spend.
The most common skills among Tidio staff are Git, JavaScript, Cascading Style Sheets (CSS), Microsoft Office, SQL.
Tidio staff are concentrated in Zachodniopomorskie, Poland (32), Mazowieckie, Poland (22), Poland (11).
Tidio has about 69 people in Engineering, up 17% over the past year, as of September 2026.
Tidio has about 19 people in Customer Success and Support, up 0% over the past year, as of September 2026.
Computed from 140 current and 190 former Tidio profiles, as of September 2026. Source: Crustdata.
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