WIZ.AI
WIZ.AI sells AI-powered voice and chat agents for customer service, used by 300+ clients across 17 countries. It has raised $56M in funding, including a Series B in 2025.
The growth story
WIZ.AI grew from 13 to 175 employees between 2019 and 2026, raising $56M along the way, most recently a Series B in November 2025.
About
WIZ.AI builds conversational AI tools that handle customer interactions like support calls and collections for banks, telecoms, and e-commerce firms. Its agents use generative AI to mimic human speech patterns.
The company serves large enterprises in Asia and has grown to 175 employees. Its Series B suggests continued expansion, though headcount growth rates are not disclosed.
Founders and leadership
Customer success and support is the largest department with 19 staff. Leadership includes alumni from major tech and consulting firms, with a median tenure of 2 years.
The WIZ.AI org chart
Alex Song (CRO) leads 51 mapped leaders with 13 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Customer Success and Support 25 (+25% YoY), Sales 25 (+19% YoY), Engineering 24 (+9% YoY), Arts and Design 20 (-20% YoY), Information Technology 11 (+57% YoY), Human Resources 11 (0% YoY).
Talent flow
Employees commonly come from Shopee, Accenture, and Pactera. After leaving, many join AI startups like Dyna.Ai or return to consulting firms like Accenture.
Most common previous employers of WIZ.AI staff: Shopee (4), Accenture (3), Pactera (3), Avenue Code (2), IBM (2), Oracle (2). Former WIZ.AI employees most often moved to Dyna.Ai (4), Rezonate (3), Insider One (3), AchieveGo (2), Lintasarta (2), Accenture (2).
Alumni worth knowing
The WIZ.AI mafia
Five alumni have founded companies, including SmallWOD (20 staff) and LV88 (5 staff), mostly in AI and digital services.
6I Gusti Ngurah Agung Airlangga Putra, was AI Developer until 2025Jennifer Zhang, was Co-Founder & CEO (2019–2025), President (2025–2026) until 2026Anthony C., was Chief Operations Officer until 2026Ricardo Guadarrama, was GTM Advisor until 2025Amr Elzeiny, was Technical Support Specialist until 2024Hiring now
Web traffic
Traffic mix: 88% direct, 11% search, 0% social, 0% paid.
What this company is made of
Most common skills at WIZ.AI: Project Management (72), Data Analysis (48), Leadership (47), Analytical Skills (46), Artificial Intelligence (AI) (46), Microsoft Office (43), Communication (42), Customer Service (38).
Where the team actually sits
WIZ.AI people are concentrated in Jakarta, Indonesia (16), Singapore (13), National Capital Region, Philippines (11), Singapore, Singapore (8). 5 offices on record.
Search footprint
WIZ.AI attracts about 54 organic search visits a month, traffic worth roughly $1K a month if bought through ads. It gained 33 ranking keywords and lost 25 in the last period.
What employees say
- Compensation
- 2.50 / 5
- Career opportunities
- 2.60 / 5
- Senior management
- 2.40 / 5
- Work-life balance
- 2.70 / 5
Frequently asked
WIZ.AI has 175 employees as of September 2026.
WIZ.AI has raised $56M in total, most recently a Series B round in November 2025.
WIZ.AI was founded in 2019 by Jianfeng Lu.
Alex Song (CRO) sits at the top of WIZ.AI's reporting structure, with 13 direct reports.
The most common previous employers of current WIZ.AI staff are Shopee (4 people), Accenture (3 people), Pactera (3 people).
Former WIZ.AI employees most often move to Dyna.Ai (4), Rezonate (3), Insider One (3).
At least 5 companies have a founder who previously worked at WIZ.AI, including SmallWOD, LV88, AchieveGo.
WIZ.AI attracts about 54 organic search visits a month, worth roughly $1K a month in equivalent ad spend.
The most common skills among WIZ.AI staff are Project Management, Data Analysis, Leadership, Analytical Skills, Artificial Intelligence (AI).
WIZ.AI staff are concentrated in Jakarta, Indonesia (16), Singapore (13), National Capital Region, Philippines (11).
WIZ.AI has about 25 people in Customer Success and Support, up 25% over the past year, as of September 2026.
WIZ.AI has about 25 people in Sales, up 19% over the past year, as of September 2026.
Computed from 101 current and 248 former WIZ.AI profiles, as of September 2026. Source: Crustdata.
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