Balto
Balto sells AI software for contact centers, helping agents handle complex customer calls. The St. Louis-based company raised $58M in a March 2024 Series B and employs 164 people.
The growth story
Balto grew from 113 to 164 employees between 2021 and 2026, raising $58M along the way, most recently a Series B in March 2024.
About
Balto develops AI tools for customer support and sales teams in contact centers. Its software provides real-time guidance during calls, post-call insights, quality assurance, and voice bots, aiming to improve complex customer interactions.
The company has grown to 164 employees since its 2017 founding. Its $58M Series B in March 2024 suggests strong investor confidence in its approach to AI-powered contact center solutions.
Founders and leadership
Engineering is Balto's largest function with 19 employees, indicating a strong technical focus. The company operates with a median tenure of 2 years, suggesting moderate employee retention.
The Balto org chart
Marc Bernstein (CEO & Founder) leads 37 mapped leaders with 4 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 28 (+33% YoY), Operations 26 (+8% YoY), Customer Success and Support 14 (+17% YoY), Education 13 (0% YoY), Sales 11 (+38% YoY), Business Development 10 (+11% YoY).
Talent flow
Balto recruits heavily from local tech companies like Dais Technology and Uptake, with several hires coming from Target and Venture For America. Alumni frequently move to startups like Human Agency and TrueCX.
Most common previous employers of Balto staff: Dais Technology-Acquired by Origami Risk (5), Uptake (5), TopOPPS | Now Xactly Forecasting (4), MedTrainer (3), Venture For America (2), Target (2). Former Balto employees most often moved to Human Agency (3), TrueCX (3), Express Employment Professionals – St Louis Metro (2), Steer (2), ComTec (2), DoiT (2).
Alumni worth knowing
The Balto mafia
Balto alumni have founded at least 8 companies, including TrueCX (11 staff), eContext.ai (6 staff), and OpsCompanion (5 staff). This entrepreneurial activity suggests a culture that fosters startup thinking.
8Lonnie Johnston, was Chief Revenue Officer (CRO) until 2024Tamim A., was Pre-Seed Investor until 2023Kenneth Eversole, was Site Reliability Engineer until 2022Brad Raizner, was AI Intern until 2024Julian Schaaf, was Head of Content Strategy until 2021Rowen Gray, was Head of Demand Generation until 2022
Tenille Williams, was Technical Success Manager until 2020
Hall Speed, was Account Executive until 2022Web traffic
Traffic mix: 18% direct, 53% search, 3% social, 3% paid.
What this company is made of
Most common skills at Balto: Leadership (41), Management (31), Customer Service (30), Microsoft Excel (27), Microsoft Office (27), Communication (24), Project Management (23), Sales (23).
Where the team actually sits
Balto people are concentrated in Missouri, United States (9), Greater St. Louis (9), Illinois, United States (5), United States (4).
Search footprint
Balto attracts about 4,598 organic search visits a month, traffic worth roughly $68K a month if bought through ads. It gained 1,033 ranking keywords and lost 1,313 in the last period.
What employees say
- Compensation
- 4.00 / 5
- Career opportunities
- 4.20 / 5
- Senior management
- 4.00 / 5
- Work-life balance
- 4.00 / 5
Frequently asked
Balto has 164 employees as of September 2026.
Balto has raised $58M in total, most recently a Series B round in March 2024.
Balto was founded in 2017 by Marc Bernstein, Chris Kontes.
Marc Bernstein (CEO & Founder) sits at the top of Balto's reporting structure, with 4 direct reports.
The most common previous employers of current Balto staff are Dais Technology-Acquired by Origami Risk (5 people), Uptake (5 people), TopOPPS | Now Xactly Forecasting (4 people).
Former Balto employees most often move to Human Agency (3), TrueCX (3), Express Employment Professionals – St Louis Metro (2).
At least 8 companies have a founder who previously worked at Balto, including TrueCX, eContext.ai, OpsCompanion.
Balto attracts about 4,598 organic search visits a month, worth roughly $68K a month in equivalent ad spend.
The most common skills among Balto staff are Leadership, Management, Customer Service, Microsoft Excel, Microsoft Office.
Balto staff are concentrated in Missouri, United States (9), Greater St. Louis (9), Illinois, United States (5).
Balto has about 28 people in Engineering, up 33% over the past year, as of September 2026.
Balto has about 26 people in Operations, up 8% over the past year, as of September 2026.
Computed from 67 current and 197 former Balto profiles, as of September 2026. Source: Crustdata.
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