Chattermill
Chattermill is an AI-powered customer experience analytics platform that processes unstructured feedback from surveys, reviews, and support tickets for enterprises like Uber and H&M. The London-based company has raised $35M and serves major brands while analyzing 60 public professional profiles.
The growth story
Chattermill grew from 73 to 76 employees between 2021 and 2026, raising $35M along the way, most recently a Series B in December 2022.
About
Chattermill's software ingests customer feedback from multiple sources and structures it for analysis, with integrations that allow querying via AI agents like ChatGPT. Enterprise clients use it to surface insights from customer interactions across their organizations.
The company reached Series B funding in late 2022 and maintains a lean team of 76 employees. While headcount growth data isn't available, its client list includes prominent global brands across retail, food delivery, and travel sectors.
Founders and leadership
Engineering is the largest function with 14 staff. Leadership maintains a relatively flat structure with median tenure at 2 years, suggesting balanced retention and turnover.
The Chattermill org chart
Mikhail Dubov (Founder & CEO) leads 30 mapped leaders with 10 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 21 (-5% YoY), Information Technology 7 (-22% YoY), Business Development 7 (-22% YoY), Marketing 6 (+20% YoY), Sales 5 (+25% YoY), Customer Success and Support 5 (+25% YoY).
Talent flow
The team draws heavily from analytics and AI backgrounds, with multiple hires from Crimson Hexagon and iProov. Alumni frequently move to data-focused roles at companies like inDrive and ThoughtSpot.
Most common previous employers of Chattermill staff: Crimson Hexagon (4), iProov (3), Toptal (3), Peak (3), Entrepreneurs First (2), Thomson Reuters (2). Former Chattermill employees most often moved to inDrive (3), Twain (2), ThoughtSpot (2), Aerial Direct (1), Literal Humans | B (1), Playfair (1).
Alumni worth knowing
The Chattermill mafia
Four alumni-founded companies exist, including Literal Humans (11 staff) and three early-stage ventures in AI and sustainability sectors.
4Ricardo Rodríguez, was Senior Developer until 2017Pratik Shah, was Legal Counsel until 2022Safquat Alam, was Data Analysis Specialist & Operations Manager until 2020Web traffic
Traffic mix: 43% direct, 40% search, 5% social, 1% paid.
What this company is made of
Most common skills at Chattermill: SQL (21), Leadership (20), Python (Programming Language) (19), Microsoft Office (16), Customer Service (16), Communication (16), Research Skills (16), Microsoft Excel (16).
Where the team actually sits
Chattermill people are concentrated in England, United Kingdom (27), United Kingdom (10), Manchester Area, United Kingdom (3), London Area, United Kingdom (2).
Search footprint
Chattermill attracts about 2,838 organic search visits a month, traffic worth roughly $82K a month if bought through ads. It gained 979 ranking keywords and lost 1,410 in the last period.
What employees say
- Compensation
- 4.30 / 5
- Career opportunities
- 3.90 / 5
- Senior management
- 4.40 / 5
- Work-life balance
- 4.60 / 5
Frequently asked
Chattermill has 76 employees as of September 2026.
Chattermill has raised $35M in total, most recently a Series B round in December 2022.
Chattermill was founded in 2015 by Mikhail Dubov, Dmitry Isupov.
Mikhail Dubov (Founder & CEO) sits at the top of Chattermill's reporting structure, with 10 direct reports.
The most common previous employers of current Chattermill staff are Crimson Hexagon (4 people), iProov (3 people), Toptal (3 people).
Former Chattermill employees most often move to inDrive (3), Twain (2), ThoughtSpot (2).
At least 4 companies have a founder who previously worked at Chattermill, including Literal Humans | B, Sekit AI, Staple & Code.
Chattermill attracts about 2,838 organic search visits a month, worth roughly $82K a month in equivalent ad spend.
The most common skills among Chattermill staff are SQL, Leadership, Python (Programming Language), Microsoft Office, Customer Service.
Chattermill staff are concentrated in England, United Kingdom (27), United Kingdom (10), Manchester Area, United Kingdom (3).
Chattermill has about 21 people in Engineering, down 5% over the past year, as of September 2026.
Chattermill has about 7 people in Information Technology, down 22% over the past year, as of September 2026.
Computed from 60 current and 130 former Chattermill profiles, as of September 2026. Source: Crustdata.
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