Gorgias
Gorgias sells AI-powered customer support software for ecommerce brands, with 15,000 merchants as customers. It raised $102M in a Series C in May 2024 and employs 517 people.
The growth story
Gorgias grew from 208 to 517 employees between 2021 and 2026, raising $102M along the way, most recently a Series C in May 2024.
About
Gorgias provides AI chatbots and support tools that integrate with Shopify and other ecommerce platforms. Its software handles customer inquiries, order changes, and product recommendations for online stores.
The company has raised $102M, most recently in a Series C round in May 2024. It employs 517 staff, with engineering making up the largest department at 62 people.
Founders and leadership
Engineering is the largest function with 62 employees. The company has a median tenure of just one year, suggesting rapid hiring or turnover.
The Gorgias org chart
Romain Lapeyre (CEO) leads 55 mapped leaders with 12 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 129 (-5% YoY), Sales 47 (-23% YoY), Customer Success and Support 43 (+19% YoY), Operations 41 (-2% YoY), Information Technology 41 (-5% YoY), Business Development 24 (-23% YoY).
Talent flow
Many employees come from Shopify (9), Contentsquare (7), and Spendesk (6). Alumni frequently join ecommerce startups like AfterShip (6) and DigitalGenius (4). The University of Belgrade and University of Toronto are the top alma maters.
Most common previous employers of Gorgias staff: Shopify (9), Contentsquare (7), Spendesk (6), EY (6), Salesforce (5), NCR (5). Former Gorgias employees most often moved to AfterShip (6), DigitalGenius (4), Consio (3), Ivo (3), Rebuy Engine (3), Siena AI (3).
Alumni worth knowing
The Gorgias mafia
20 alumni have founded companies, including Lucis (37 staff), SCALIS (35 staff), and Consio (31 staff). Several focus on ecommerce like Merkl (22 staff) and Rebuy Engine.
21Baptiste Debever, was Growth Engineer until 2021Brandon Amoroso, was Ambassador until 2024Philippe Roireau, was VP Business Development & Partnerships until 2022Martin Latrille, was Head of Engineering, Apps until 2022Chris Lavoie PhD, was Head of Technology Partnerships & App Marketplace until 2023Pablo Veyrat, was Data Scientist until 2021Guillaume "𝑮" Cabane, was VP Growth Marketing until 2021
Jordan Lange, was Manager of GTM Engineering until 2025
Paul Perrin, was Agency Partnerships EMEA until 2021
Dillon Perkovic, was ENT Technology Partner Manager until 2022
Àxel Ruiz Pla, was Growth Engineer - Demand Generation until 2024
Darien Payton, was Social Media Manager until 2022
Mohamed Messaad, was Backend Software Engineer - Data until 2022
Nicole Baqai, was Senior Manager Strategic Partnerships until 2022
Graeme Sailor, was Business Development Manager until 2022
Michael Nguyen, was Growth Manager until 2025
Juan Carlos Quintero, was Senior Software Engineer until 2023
Edan Krolewicz, was Growth Lead until 2022
Rory Conroy, was Senior Growth Manager until 2025
Akshay B., was Technical Product Manager until 2025Hiring now
Web traffic
Traffic mix: 78% direct, 5% search, 4% social, 0% paid.
What this company is made of
Most common skills at Gorgias: Leadership (157), Microsoft Office (148), Customer Service (148), Communication (146), Teamwork (137), Project Management (135), Microsoft Excel (125), Management (124).
Where the team actually sits
Gorgias people are concentrated in Île-de-France, France (50), Ontario, Canada (36), California, United States (22), Greater Paris Metropolitan Region (20).
Search footprint
Gorgias attracts about 7,117 organic search visits a month, traffic worth roughly $112K a month if bought through ads. It gained 2,492 ranking keywords and lost 1,522 in the last period.
What employees say
- Compensation
- 4.20 / 5
- Career opportunities
- 3.30 / 5
- Senior management
- 2.90 / 5
- Work-life balance
- 2.80 / 5
Frequently asked
Gorgias has 517 employees as of September 2026.
Gorgias has raised $102M in total, most recently a Series C round in May 2024.
Romain Lapeyre (CEO) sits at the top of Gorgias's reporting structure, with 12 direct reports.
The most common previous employers of current Gorgias staff are Shopify (9 people), Contentsquare (7 people), Spendesk (6 people).
Former Gorgias employees most often move to AfterShip (6), DigitalGenius (4), Consio (3).
At least 20 companies have a founder who previously worked at Gorgias, including Lucis (YC P25), SCALIS, Consio.
Gorgias attracts about 7,117 organic search visits a month, worth roughly $112K a month in equivalent ad spend.
The most common skills among Gorgias staff are Leadership, Microsoft Office, Customer Service, Communication, Teamwork.
Gorgias staff are concentrated in Île-de-France, France (50), Ontario, Canada (36), California, United States (22).
Gorgias has about 129 people in Engineering, down 5% over the past year, as of September 2026.
Gorgias has about 47 people in Sales, down 23% over the past year, as of September 2026.
Computed from 283 current and 310 former Gorgias profiles, as of September 2026. Source: Crustdata.
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