Serval
Serval sells AI-powered help desk and workflow automation software. The company raised $122M in a Series B round in December 2025 and employs 164 people.
The growth story
Serval grew from 1 to 178 employees between 2023 and 2026, raising $122M along the way, most recently a Series B in December 2025.
About
Serval provides software that combines help desk management, access controls, and workflow automation. Its AI agents handle complex support requests and generate insights for enterprise customers.
The company has grown rapidly since its 2024 founding, securing $122M in Series B funding led by top-tier investors including General Catalyst and Meritech. With 164 employees, it has built a substantial workforce in just over a year.
Founders and leadership
Sales is Serval's largest function, accounting for 33 employees. The company's leadership team includes investors Colin Zima and executives from BoxGroup and First Round Capital.
The Serval org chart
Jake Stauch (Founder and CEO) leads 39 mapped leaders with 3 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Sales 34 (+3300% YoY), Engineering 27 (+170% YoY), Operations 19 (+533% YoY), Business Development 13 (+225% YoY), Entrepreneurship 9 (+125% YoY), Military and Protective Services 8 (+700% YoY).
Talent flow
Serval recruits heavily from enterprise software firms, with Verkada (21 hires), ServiceNow (14), and Microsoft (10) as top sources. Employees typically stay for one year before moving on.
Most common previous employers of Serval staff: Verkada (21), ServiceNow (14), Microsoft (10), Rippling (9), Uber (8), Salesforce (7). Former Serval employees most often moved to Verkada (1), Sendoso (1), Anthropic (1), UW Disability Resources for Students (1), Amazon (1).
Hiring now
Web traffic
Traffic mix: 62% direct, 26% search, 8% social, 0% paid.
What this company is made of
Most common skills at Serval: Leadership (49), Public Speaking (42), Python (Programming Language) (40), Microsoft Office (35), Sales (33), Microsoft Excel (33), Microsoft PowerPoint (30), Java (29).
Where the team actually sits
Serval people are concentrated in California, United States (51), San Francisco Bay Area (32), New York, United States (15), New York City Metropolitan Area (3).
Search footprint
Serval attracts about 2,852 organic search visits a month, traffic worth roughly $9K a month if bought through ads. It gained 82 ranking keywords and lost 45 in the last period.
Frequently asked
Serval has 164 employees as of September 2026.
Serval has raised $122M in total, most recently a Series B round in December 2025.
Serval was founded in 2024 by Jake Stauch, Alex McLeod.
Jake Stauch (Founder and CEO) sits at the top of Serval's reporting structure, with 3 direct reports.
The most common previous employers of current Serval staff are Verkada (21 people), ServiceNow (14 people), Microsoft (10 people).
Former Serval employees most often move to Verkada (1), Sendoso (1), Anthropic (1).
Serval attracts about 2,852 organic search visits a month, worth roughly $9K a month in equivalent ad spend.
The most common skills among Serval staff are Leadership, Public Speaking, Python (Programming Language), Microsoft Office, Sales.
Serval staff are concentrated in California, United States (51), San Francisco Bay Area (32), New York, United States (15).
Serval has about 34 people in Sales, up 3300% over the past year, as of September 2026.
Serval has about 27 people in Engineering, up 170% over the past year, as of September 2026.
Computed from 120 current and 9 former Serval profiles, as of September 2026. Source: Crustdata.
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