Cresta
Cresta sells AI software to improve contact center operations, used by companies like Alaska Airlines and Intuit. The company has raised $276M, most recently in a Series D round in November 2024, and employs 788 people.
The growth story
Cresta grew from 104 to 788 employees between 2021 and 2026, raising $276M along the way, most recently a Series D in November 2024.
About
Cresta develops AI tools for contact centers, including AI agents, agent assistance, and analytics. Its software aims to improve customer experience and operational efficiency across voice, chat, and other channels.
The company has raised $276M, including a Series D round in late 2024. With 788 employees, Cresta serves major clients like Alaska Airlines and Cox Communications.
Founders and leadership
Sales is Cresta's largest function with 105 employees. The company's leadership team includes founders from Stanford and Google, with a median employee tenure of 1 year.
The Cresta org chart
Ping Wu (CEO) leads 60 mapped leaders with 8 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 232 (+86% YoY), Sales 158 (+84% YoY), Business Development 50 (+35% YoY), Operations 46 (+31% YoY), Arts and Design 39 (+70% YoY), Product Management 35 (+150% YoY).
Talent flow
Cresta recruits heavily from Google, Medallia, and Salesforce, with 20 hires from Google alone. Alumni most often move to Google, Exa, and Simile, with 20 founding their own companies.
Most common previous employers of Cresta staff: Google (20), Medallia (16), Salesloft (15), Salesforce (15), Sprinklr (13), Oracle (12). Former Cresta employees most often moved to Google (20), Exa (5), Simile (5), Enam (4), Google DeepMind (4), Adobe (4).
Alumni worth knowing
The Cresta mafia
Cresta alumni have founded 20 companies, including Exa (202 staff), Eudia (186 staff), and ArteraAI (151 staff).
20Ashish Agrawal, was Technical Lead/Manager - AI/ML until 2023Andre Esteva, PhD, was Co-Founder until 2019Lars Mennen, was Engineering Manager (Machine Learning) until 2023Hao Sheng, was Software Engineer until 2023Mac Klinkachorn, was Software Engineer (ML) until 2021
Ahsan B., was Senior Software Engineer until 2019
Danny Friday, was Software Engineer until 2020
Saurabh Misra, was Staff Machine Learning Engineer until 2022
Lance Co Ting Keh, was Founding Engineer until 2019
Kaan Can Götürmen, was Software Engineer until 2024
Alex Bekker, was VP of Engineering until 2021
Jillian Puskas Perkins, was Product Manager until 2022
Kelsey W., was Software Engineering Intern until 2018
Gaziza Nurtuganova, was Tech Sales & Early-Stage Go-to-Market until 2018
Steve Li, was Member of Technical Staff until 2026
Jingxiao Lu, was Machine Learning Engineer until 2025
Rizhen Zhang, was Advisory Software Engineer (Part Time) until 2023
Taras Bobrovytsky, was Software Engineer until 2020Hiring now
Web traffic
Traffic mix: 47% direct, 33% search, 8% social, 1% paid.
What this company is made of
Most common skills at Cresta: Leadership (287), Microsoft Office (216), Microsoft Excel (206), Python (Programming Language) (205), Management (196), Sales (190), Customer Service (187), Project Management (176).
Where the team actually sits
Cresta people are concentrated in California, United States (54), San Francisco Bay Area (22), New York, United States (19), United States (15).
Search footprint
Cresta attracts about 862 organic search visits a month, traffic worth roughly $9K a month if bought through ads. It gained 227 ranking keywords and lost 222 in the last period.
What employees say
- Compensation
- 3.80 / 5
- Career opportunities
- 4.60 / 5
- Senior management
- 4.40 / 5
- Work-life balance
- 3.90 / 5
Frequently asked
Cresta has 788 employees as of September 2026.
Cresta has raised $276M in total, most recently a Series D round in November 2024.
Cresta was founded in 2017 by Tim Shi, Zayd Enam.
Ping Wu (CEO) sits at the top of Cresta's reporting structure, with 8 direct reports.
The most common previous employers of current Cresta staff are Google (20 people), Medallia (16 people), Salesloft (15 people).
Former Cresta employees most often move to Google (20), Exa (5), Simile (5).
At least 20 companies have a founder who previously worked at Cresta, including Exa, Eudia, ArteraAI.
Cresta attracts about 862 organic search visits a month, worth roughly $9K a month in equivalent ad spend.
The most common skills among Cresta staff are Leadership, Microsoft Office, Microsoft Excel, Python (Programming Language), Management.
Cresta staff are concentrated in California, United States (54), San Francisco Bay Area (22), New York, United States (19).
Cresta has about 232 people in Engineering, up 86% over the past year, as of September 2026.
Cresta has about 158 people in Sales, up 84% over the past year, as of September 2026.
Computed from 285 current and 314 former Cresta profiles, as of September 2026. Source: Crustdata.
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