Assembled
Assembled sells AI-powered customer support and workforce planning software to large companies. It handles millions of customer interactions and optimizes staffing for hundreds of thousands of support professionals. The company has raised $71M, including a Series B in May 2022.
The growth story
Assembled grew from 32 to 132 employees between 2021 and 2026, raising $71M along the way, most recently a Series B in May 2022.
About
Assembled provides software that automates customer support interactions across chat, email, and phone while optimizing workforce planning for support teams. Its customers include Etsy, Robinhood, and Stripe, suggesting a focus on high-volume, tech-forward businesses.
The company has grown to 132 employees since its 2018 founding. Its $71M funding includes backing from Stripe and Emergence Capital, indicating strong investor confidence in its AI-driven approach to customer support operations.
Founders and leadership
Engineering is Assembled's largest function, with 34 employees. The company has a median tenure of 1 year, suggesting a relatively young workforce with frequent turnover.
The Assembled org chart
Ryan Wang (Co-founder/CEO) leads 36 mapped leaders with 4 direct reports. Click +N to expand a team; names link to the person’s public profile.
Departments, and which ones grew
Headcount by function: Engineering 31 (-14% YoY), Business Development 15 (+15% YoY), Customer Success and Support 14 (+75% YoY), Sales 14 (-46% YoY), Information Technology 8 (-27% YoY), Marketing 6 (-25% YoY).
Talent flow
Assembled recruits heavily from Amazon, Yext, and Stripe. Its alumni often move to AI-focused startups like OpenAI and Baseten, reflecting the technical nature of its workforce.
Most common previous employers of Assembled staff: Amazon (5), Yext (4), Stripe (3), Palantir Technologies (3), Stanford University (3), Uber (2). Former Assembled employees most often moved to Nooks (4), OpenAI (4), Momentic (3), Baseten (3), Laurel (3), SpaceXAI (3).
Alumni worth knowing
The Assembled mafia
Four Assembled alumni have founded companies, including Momentic, which has grown to 56 employees. Other ventures include Reviva and CashOn, showing entrepreneurial activity among former staff.
4Wei-Wei W., was Software Engineer until 2023Valerie Huynh, was Business Generalist until 2023David Coronado, was Enterprise Pre-Sales until 2021Hiring now
Web traffic
Traffic mix: 57% direct, 30% search, 1% social, 0% paid.
What this company is made of
Most common skills at Assembled: Leadership (42), Microsoft Office (37), JavaScript (35), Marketing (34), Social Media (33), Communication (33), Customer Service (32), Public Speaking (31).
Where the team actually sits
Assembled people are concentrated in California, United States (34), New York, United States (25), San Francisco Bay Area (15), United States (6).
Search footprint
Assembled attracts about 6,612 organic search visits a month, traffic worth roughly $71K a month if bought through ads. It gained 1,259 ranking keywords and lost 1,265 in the last period.
What employees say
- Compensation
- 3.80 / 5
- Career opportunities
- 3.20 / 5
- Senior management
- 3.00 / 5
- Work-life balance
- 3.20 / 5
Frequently asked
Assembled has 132 employees as of September 2026.
Assembled has raised $71M in total, most recently a Series B round in May 2022.
Assembled was founded in 2018 by Ryan Wang.
Ryan Wang (Co-founder/CEO) sits at the top of Assembled's reporting structure, with 4 direct reports.
The most common previous employers of current Assembled staff are Amazon (5 people), Yext (4 people), Stripe (3 people).
Former Assembled employees most often move to Nooks (4), OpenAI (4), Momentic (3).
At least 4 companies have a founder who previously worked at Assembled, including Momentic, Reviva, CashOn.
Assembled attracts about 6,612 organic search visits a month, worth roughly $71K a month in equivalent ad spend.
The most common skills among Assembled staff are Leadership, Microsoft Office, JavaScript, Marketing, Social Media.
Assembled staff are concentrated in California, United States (34), New York, United States (25), San Francisco Bay Area (15).
Assembled has about 31 people in Engineering, down 14% over the past year, as of September 2026.
Assembled has about 15 people in Business Development, up 15% over the past year, as of September 2026.
Computed from 100 current and 166 former Assembled profiles, as of September 2026. Source: Crustdata.
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